Privacy Policy

1. Introduction

Bedsolving Indonesia ("Bedsolving", "we", "us", or "our") operates the website bedsolving.id and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us about our hotel management services.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name provided when you submit an enquiry or contact form.
• Usage data — IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via server logs and analytics tools.
• Communications — the content of messages you send us via email or our contact form.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our hotel management services.
• Improve and maintain our website and services.
• Analyse website usage to understand how visitors interact with our content.
• Comply with legal obligations applicable in Indonesia and internationally.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the website.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact enquiry data is typically retained for up to 24 months.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services (such as booking platforms). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: